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  /  Order FAQ

Orders

I want to change my order.

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

  • Changing the item or size
  • Delivery/billing address
  • Adding items to your order
  • Shipping method

There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button

After 15-minutes, it is too late to cancel the order and you’ll need to follow our returns process.

I have received a faulty item

In the event you have received a defective item, please contact us immediately with the following information:

  • Your order number
  • Which item is damaged
  • A description
  • Photographic evidence

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

Please do not try to mend any faults yourself as this will void the warranty of the item as we cannot prove the original fault.

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

 

You have sent me the wrong item

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received in it’s place
  • A clear photograph of the item you have received, including logo

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!

You may be asked to return the incorrect item back to us through our returns process. How do I return an item?

All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.

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