Any unwanted items must be sent back at the customer’s expense (unless product is faulty or incorrectly sent) in its original packaging and condition with a DrtySouth Limited Returns Form. If you wish us to provide a quote for collection please send us an e-mail, otherwise return the goods to the address below using Royal Mail’s Signed for Delivery Service – click here for a DrtySouth Limited
26 Malvern Avenue
Registered in England No: 11022689
If you are unhappy with the goods received, we will refund them if they are sent back at the customer’s expense in new resalable condition within 30 days of receipt along with the original proof of purchase.
We suggest for your own protection you use Royal Mail Recorded post.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items. Any goods with manufacturing faults on arrival will be replaced or refunded.
If you wish to exchange a product for an alternative item which is within 30 days of receipt, please also follow the return process listed above but include in your return note the item that you wish to exchange for as well as the size and colour where applicable. On receipt of your return we will contact you to discuss the re-shipping of your exchange, please include a daytime telephone number or email contact as well as your order reference with your return. Exchanges will be sent with a reduced re-delivery charge of £2.99 for UK Mainland customers. Non-UK and overseas customers can request a re-delivery quote before, or upon returning their exchangeable goods.
Please note that any items that have been customised, personalised, used for filming, production or photo shoots are non-returnable.